August 17, 2017 at 10:13Yamichat - customizable chatbot and online consultant in one platform
The chatbot communicates with visitors to your site, collects contact details or transfers the dialogue to a free operator. The creators of Yamichat are the Moscow team, led by Oleg Ratunin. The idea of development appeared during the packaging of the next startup project, when employees were partially immersed in technical support and communication with users in tickets. As a result, we had to constantly deal with routine processes that should be automated so that employees were not distracted from current tasks within the company. Such processes also included the overlapping pattern of issues that customers contacted on a daily basis.
Many of the questions are not too different from each other, for example: customers want to hear information about guarantees, differences and the cost of a product or service, get information about delivery and conditions of the promotion, find out how the site’s functionality works.
So the idea was born to create a symbiosis of a custom chatbot and an online consultant in one platform - Yamichat. As planned, the visitor on the site should not see the status "We are not in place, but you hold on!" We managed to teach the chatbot not only to work 24 hours without a break for lunch and sleep, but also to talk with customers, imitating a dialogue with a living person. No longer need to answer questions that require the same answers.
Using the widget, scripts for dialogue with visitors to your site are created and configured. Just train the chatbot and it will be able to easily answer the most common questions from customers.
Now the Performance generation is growing up, which likes to compare, test and not overpay for cumbersome functionality. It is for such entrepreneurs that Yamichat service was created, affordable and at the same time performing the main task of the conversion widget.
The main target audience of the project is:
Auto Response . Helps to train the chatbot to answer the questions that the company's operators face daily.
Spintax . Allows you to randomize responses. As a result, 2 users will receive 2 different answers from each other, but close in meaning.
Chatbot . Involves the visitor in the dialogue with personal phrases depending on the page on which the potential client is located. Flexible customization will help to change the name, choose a userpic from the finished ones or load your own, change the design of the widget (round or horizontal button), and manage the time intervals for engaging in the dialogue.
Strategies. Each business is unique, its conditions of communication with visitors are unique. It is important for someone to keep in touch with customers around the clock, answering standard questions automatically, and someone puts live communication with operators in the foreground. Chatbot can be customized for your business, it's easy!
Custom lead form. Add, activate or disable any fields of the lead form.
Operators . When the chatbot does not know the answer to the question, it passes the dialogue to the free operator of the company. As a result, a live employee quickly “picks up” the dialogue, continuing to direct the visitor to the conversion.
Applications. Allows you to communicate with site visitors from anywhere in the world. The application can be installed on Mac, Windows, there are also mobile applications for iPhone / Android to always stay in touch.
The Learning Machine . Yamichat's development team loves machine learning, which is why it builds its own dataset daily. As a result, it turns out to train the chatbot to respond to insults, gratitude, to distinguish the question from morphological noise. And this is just the beginning ...
One of the sushi and pizza delivery customers using Yamichat on their website receives 90-120 applications per day.
After registration and installation of the service, all users receive a Premium version for 14 days, and after its completion they will be able to continue working completely free of charge at a basic rate.
The cost of the Premium tariff is 377 rubles per month, the number of operators is unlimited.
Interesting? You can ask questions in the comments or directly to the chatbot on the yamichat.ru website .
Many of the questions are not too different from each other, for example: customers want to hear information about guarantees, differences and the cost of a product or service, get information about delivery and conditions of the promotion, find out how the site’s functionality works.
So the idea was born to create a symbiosis of a custom chatbot and an online consultant in one platform - Yamichat. As planned, the visitor on the site should not see the status "We are not in place, but you hold on!" We managed to teach the chatbot not only to work 24 hours without a break for lunch and sleep, but also to talk with customers, imitating a dialogue with a living person. No longer need to answer questions that require the same answers.
How it works?
Using the widget, scripts for dialogue with visitors to your site are created and configured. Just train the chatbot and it will be able to easily answer the most common questions from customers.
Who is this service for?
Now the Performance generation is growing up, which likes to compare, test and not overpay for cumbersome functionality. It is for such entrepreneurs that Yamichat service was created, affordable and at the same time performing the main task of the conversion widget.
The main target audience of the project is:
- Internet services and portals with a capacious FAQ;
- Sites offering various services;
- Online stores.
Functional filling
Auto Response . Helps to train the chatbot to answer the questions that the company's operators face daily.
Spintax . Allows you to randomize responses. As a result, 2 users will receive 2 different answers from each other, but close in meaning.
Chatbot . Involves the visitor in the dialogue with personal phrases depending on the page on which the potential client is located. Flexible customization will help to change the name, choose a userpic from the finished ones or load your own, change the design of the widget (round or horizontal button), and manage the time intervals for engaging in the dialogue.
Strategies. Each business is unique, its conditions of communication with visitors are unique. It is important for someone to keep in touch with customers around the clock, answering standard questions automatically, and someone puts live communication with operators in the foreground. Chatbot can be customized for your business, it's easy!
Custom lead form. Add, activate or disable any fields of the lead form.
Operators . When the chatbot does not know the answer to the question, it passes the dialogue to the free operator of the company. As a result, a live employee quickly “picks up” the dialogue, continuing to direct the visitor to the conversion.
Applications. Allows you to communicate with site visitors from anywhere in the world. The application can be installed on Mac, Windows, there are also mobile applications for iPhone / Android to always stay in touch.
The Learning Machine . Yamichat's development team loves machine learning, which is why it builds its own dataset daily. As a result, it turns out to train the chatbot to respond to insults, gratitude, to distinguish the question from morphological noise. And this is just the beginning ...
About metric
One of the sushi and pizza delivery customers using Yamichat on their website receives 90-120 applications per day.
How much is?
After registration and installation of the service, all users receive a Premium version for 14 days, and after its completion they will be able to continue working completely free of charge at a basic rate.
The cost of the Premium tariff is 377 rubles per month, the number of operators is unlimited.
Interesting? You can ask questions in the comments or directly to the chatbot on the yamichat.ru website .
