Apple tech support: purple glare on iPhone 5 shots is fine, hold the camera correctly
One of the readers of Gizmodo tech blog, Matt Van Gastel, sent the site a response to his letter that he sent to Apple about the characteristic purple artifacts that appear in the photos received by his iPhone 5. This is a matter of numerous user complaints, which are illustrated by the following:
The Apple technical support team in the person of a certain Debby gives the following advice on the appeal: the engineers examined the photograph provided and came to the conclusion that Matt should avoid certain angles at which he holds the device during shooting in relation to bright light. And this camera behavior [purple highlights] is normal behavior for the iPhone 5.
An interesting point is that this email was received after Matt tried to get through to the support service, talked to her employee, who admitted that there shouldn’t be any purple highlights and asked me to send examples of photos to study the problem. As a result, as it turned out, the problem is not such.
[ Source ]
The Apple technical support team in the person of a certain Debby gives the following advice on the appeal: the engineers examined the photograph provided and came to the conclusion that Matt should avoid certain angles at which he holds the device during shooting in relation to bright light. And this camera behavior [purple highlights] is normal behavior for the iPhone 5.
Original
Dear Matt,
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am — 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am — 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
An interesting point is that this email was received after Matt tried to get through to the support service, talked to her employee, who admitted that there shouldn’t be any purple highlights and asked me to send examples of photos to study the problem. As a result, as it turned out, the problem is not such.
[ Source ]