Lack of standard interactions between online stores and their suppliers

    standard for interaction between online stores and their suppliers
    E-commerce in Russia is gaining momentum. Yesterday's
    little problems grow into global ones.

    Online stores are becoming larger, small online stores multiply like mushrooms. The main reason is the ability to trade in goods that do not need to be bought in advance.
    It is enough to make a showcase with a qualitative description of the goods and agree with the supplier on prices and conditions. The goods will need to be redeemed from the supplier only if the customer pays for it.

    Online Shopping Issues


    Residues
    So that there is no dissatisfaction on the part of the retail buyer, the storefront of the online store should have as much as possible of the goods that the supplier has available! But the supplier works with a huge number of such online stores, plus it delivers goods to regions, networks and offline retail. This means that the inventory balances at the supplier are updated hourly. The online store should as often as possible request the balances from suppliers and update the product on the site.

    Reserves
    For example, in the morning the online store received information from suppliers on the availability of certain goods. He has updated the storefront on the site and is waiting for orders. After the order has arrived, it is urgent to inform the supplier of the article of goods so that he puts it in reserve. And this applies to every order.

    Proof of Reserves
    At the end of the day, the online store must send each supplier information about the goods for which he will arrive the next day. Unfortunately, most suppliers have their own requirements for the file format and the presentation of information on orders in it, which creates additional inconvenience to online stores.

    Supplier Issues


    Imagine the work of clerks serving online stores. Dozens of calls per day with approximately the following requests:

    “Are rubber boots available?”
    “Put the position 123/6 on a thick sole in reserve!”
    “Send the bill”
    “Add boots to tomorrow's shipment”
    “Forgot, since I added the boots, make a discount on the account, it turned out more than seven thousand rubles! ”


    To facilitate the work, each distributor tries to establish his own rules for interacting with him for small companies, just like large online stores can dictate terms to distributors. In general, complete chaos.

    No rules - no order


    There is no standard on the market that describes all the stages of interaction between online stores and suppliers and would suit both parties. Labor costs increase in proportion to the increase in turnover both on the side of online stores and on the side of their suppliers.

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