Unhappy hours are not observed. Website mode
Contacts - all over the hat, but ...
Placing a contact phone number (and other communication options) in a prominent place on the site’s pages has become the standard.
Everyone is in a hurry to remind their customers of this, with a smart look, nodding their head, saying, do not make people look for how to contact you.
Hours, minutes, work days
Here are just experienced and competent designers, developers and our other colleagues forget about another obvious thing: the mode of operation of the company.
This is the thing that must be placed next to the through block of contact information. Days of work and time.
The same rule is true for a separate page with contact information: the mode of operation on it should be indicated next to the phone .
How to check if there is a problem
If a:
- you use such an element of the same I. metrics as the target call
- in the header of the site is the phone
- operating mode not specified
I advise you to see statistics on time and days of calls.
How many unanswered are there? What time of day and days of the week are longer?
How not to lose inattentive
We constantly monitor statistics. Sadly, the fact that unanswered calls will still be. And during non-working hours and at work ...
What to do:
- track all incoming calls and call back daily to those who couldn’t reach you
- redirect unanswered to work cell phone
- launch an answering machine that will remind you about the operating mode of the company and advise you to use the feedback form
- paradoxically, change the mode of operation