Amazon Kindle 3 - Warranty Replacement / Return
Just a few weeks after the reader arrived and a few days after writing the review , Half unsuccessfully dropped the device and broke the screen. I was terribly upset - she was not lucky for her in the reading rooms, which I urged her to.
He got to google google screen replacement options and found that Amazon in such cases makes a replacement. It was hard to believe, but no other options were visible at all.
First I went to the site and left a message in a special form. The next day I received a letter with a proposal to make a complete reboot of the device (hold the power slider for more than 15 seconds) and, if it does not help, call the contact center numbers. Naturally, according to state numbers. In principle, they have a free call back service, but this does not apply to our countries.
The replacement and return procedure is carried out only through a telephone conversation.
Okay, I called (conversation in English), I confirmed my identity (order number, name / surname and address) and told a sad story about a person falling from a height of 1-1.5 feet (yes, I understood I'm talking to an American) and a broken Kindle. At the same time, I asked if I could take a version with 3G instead of a simple Kindle 3. I was periodically asked again - do I precisely mean this and that (the conversation was recorded, which was warned at the beginning). After which the interlocutor asked to wait, and switched. He returned a few minutes later and said that he would send me a code to return the broken device and upon receipt of the money will be returned to me.
The whole conversation took about 15 minutes.
A link was sent to my mail, which was a picture with an address and a bar code that needed to be printed and pasted on the parcel. Printed, pasted, sent (by regular mail). Shipping cost less than $ 15.
After a little more than 2 weeks, a message came that the refund was accepted and the money was returned to me.
And here is another surprise: money is returned including shipping costs . And this is almost $ 20 in this case.
The money was returned directly to the card with which the payment was made.
Total, replacing a device killed by inadvertently costs the cost of an international telephone conversation (a huge selection of options) and sending the parcel to the States.
Not sure if a similar service is available for other readers.
PS Yes, I already ordered an option with 3G and a native case. To avoid :)
He got to google google screen replacement options and found that Amazon in such cases makes a replacement. It was hard to believe, but no other options were visible at all.
First I went to the site and left a message in a special form. The next day I received a letter with a proposal to make a complete reboot of the device (hold the power slider for more than 15 seconds) and, if it does not help, call the contact center numbers. Naturally, according to state numbers. In principle, they have a free call back service, but this does not apply to our countries.
The replacement and return procedure is carried out only through a telephone conversation.
Okay, I called (conversation in English), I confirmed my identity (order number, name / surname and address) and told a sad story about a person falling from a height of 1-1.5 feet (yes, I understood I'm talking to an American) and a broken Kindle. At the same time, I asked if I could take a version with 3G instead of a simple Kindle 3. I was periodically asked again - do I precisely mean this and that (the conversation was recorded, which was warned at the beginning). After which the interlocutor asked to wait, and switched. He returned a few minutes later and said that he would send me a code to return the broken device and upon receipt of the money will be returned to me.
The whole conversation took about 15 minutes.
A link was sent to my mail, which was a picture with an address and a bar code that needed to be printed and pasted on the parcel. Printed, pasted, sent (by regular mail). Shipping cost less than $ 15.
After a little more than 2 weeks, a message came that the refund was accepted and the money was returned to me.
And here is another surprise: money is returned including shipping costs . And this is almost $ 20 in this case.
The money was returned directly to the card with which the payment was made.
Total, replacing a device killed by inadvertently costs the cost of an international telephone conversation (a huge selection of options) and sending the parcel to the States.
Not sure if a similar service is available for other readers.
PS Yes, I already ordered an option with 3G and a native case. To avoid :)