QIWI terminal case
Many of you use QIWI instant payment terminals, but no one knows what danger lies in wait for them.
On June 13, 2010 at 19:25, he tried to deposit 5,000 rubles in one banknote through terminal No. 8525662 (118 Prospekt Mira, Moscow) on a QIWI wallet.
The terminal accepted the bill, buzzed and tried to "spit it out" back.
Since the terminal is on the street, it is equipped with a metal protective cover, inside which the bill successfully and failed from the bill acceptor.
at 19:27 I’m dialing the QIWI support number (it’s nowhere on the terminal, I had to look on the Internet through the phone). The girl says that it’s okay that I don’t worry, write down the terminal number and write about everything that is happening to them by e-mail.
I found the terminal number, at the same time I saw the terminal owner number. Let me think I'll call you. Not available. I think okay, everything happens, on Tuesday they will decide everything, the girl has promised.
It is Tuesday. To my letter of June 13, no response or greetings.
I sent a second letter. They answered: "Hello! You need to contact the owner of the terminal, its number is indicated on the check. "
" Oops! "- I think. How so? What didn’t they say right away when I first contacted that day? And on what check, because I described the problem as accurately as possible, it is clear that no one gave me the check. I call them. Please connect with the manual. Refuse. Start switching over departments. As a result, they say that this is not their problem and that I would deal with the owner of the terminal.
By e-mail comes the number of the owner of the terminal, which is unavailable all these days and as I told them.
The thought was that it was the owner who needed to be tormented, since he would come for the next money, see my 5,000 bill and take it away, and then you couldn’t prove anything to anyone.
Maybe someone faced a similar situation? What to do next?
UPD Moved to "Payment Systems"
UPD. 06/16/2010 11:00 AM There were no answers to letters sent yesterday asking what should I do and what should I do. Letters were sent to: support@qiwi.ru, help@qiwi.ru, claim@osmp.ru, ar@qiwi.ru, a.romanenko@qiwi.ru, they say on the phone that this is not their problem and that I would understand with the owner of the terminal. The terminal owner number is unavailable all this time. They do not connect with the leadership.
UPD 06/16/2010 14:04 Called from QIWI. They said that a request was formed for my appeal. They said to wait, they contact the owner of the terminal and in the evening something will be known.
UPD 06/16/2010 10:20 PM Evening arrived, the promised call / letter from QIWI was not received. For some reason I’m not even surprised ...
UPD. 06/17/2010 11:00 AM Not waiting for the promised call / letter, I called QIWI myself. They said that the application is being processed, that they are trying to contact the owner of the terminal and clarify the situation. They promised to call back.
UPD 06/17/2010 11:38 AM The owner of the terminal called, as I understood from the conversation, said that the bill was found, asked how convenient it was to return it. We agreed to transfer money to Yandex.Money. We are waiting ...
UPD.06/18/2010 01:45 Hurray! It is happened. An amount of 4950 rubles was received in my Yandex Money account (-50 rubles commission for transfer through QIWI). I consider the question closed.
Thank you all for your support, help and interesting discussions.
The future in Russia, in Russian business, lies with customer-oriented companies.
For those who are ready to solve customer problems, be responsible for their partners, intermediaries, etc. Problems should be resolved by contacting the customer for support, and not after disclosing it to half the Internet. I sincerely wish QIWI learn how to make a good and quality service. Personally, I will no longer use the QIWI service.
On June 13, 2010 at 19:25, he tried to deposit 5,000 rubles in one banknote through terminal No. 8525662 (118 Prospekt Mira, Moscow) on a QIWI wallet.
The terminal accepted the bill, buzzed and tried to "spit it out" back.
Since the terminal is on the street, it is equipped with a metal protective cover, inside which the bill successfully and failed from the bill acceptor.
at 19:27 I’m dialing the QIWI support number (it’s nowhere on the terminal, I had to look on the Internet through the phone). The girl says that it’s okay that I don’t worry, write down the terminal number and write about everything that is happening to them by e-mail.
I found the terminal number, at the same time I saw the terminal owner number. Let me think I'll call you. Not available. I think okay, everything happens, on Tuesday they will decide everything, the girl has promised.
It is Tuesday. To my letter of June 13, no response or greetings.
I sent a second letter. They answered: "Hello! You need to contact the owner of the terminal, its number is indicated on the check. "
" Oops! "- I think. How so? What didn’t they say right away when I first contacted that day? And on what check, because I described the problem as accurately as possible, it is clear that no one gave me the check. I call them. Please connect with the manual. Refuse. Start switching over departments. As a result, they say that this is not their problem and that I would deal with the owner of the terminal.
By e-mail comes the number of the owner of the terminal, which is unavailable all these days and as I told them.
The thought was that it was the owner who needed to be tormented, since he would come for the next money, see my 5,000 bill and take it away, and then you couldn’t prove anything to anyone.
Maybe someone faced a similar situation? What to do next?
UPD Moved to "Payment Systems"
UPD. 06/16/2010 11:00 AM There were no answers to letters sent yesterday asking what should I do and what should I do. Letters were sent to: support@qiwi.ru, help@qiwi.ru, claim@osmp.ru, ar@qiwi.ru, a.romanenko@qiwi.ru, they say on the phone that this is not their problem and that I would understand with the owner of the terminal. The terminal owner number is unavailable all this time. They do not connect with the leadership.
UPD 06/16/2010 14:04 Called from QIWI. They said that a request was formed for my appeal. They said to wait, they contact the owner of the terminal and in the evening something will be known.
UPD 06/16/2010 10:20 PM Evening arrived, the promised call / letter from QIWI was not received. For some reason I’m not even surprised ...
UPD. 06/17/2010 11:00 AM Not waiting for the promised call / letter, I called QIWI myself. They said that the application is being processed, that they are trying to contact the owner of the terminal and clarify the situation. They promised to call back.
UPD 06/17/2010 11:38 AM The owner of the terminal called, as I understood from the conversation, said that the bill was found, asked how convenient it was to return it. We agreed to transfer money to Yandex.Money. We are waiting ...
UPD.06/18/2010 01:45 Hurray! It is happened. An amount of 4950 rubles was received in my Yandex Money account (-50 rubles commission for transfer through QIWI). I consider the question closed.
Thank you all for your support, help and interesting discussions.
The future in Russia, in Russian business, lies with customer-oriented companies.
For those who are ready to solve customer problems, be responsible for their partners, intermediaries, etc. Problems should be resolved by contacting the customer for support, and not after disclosing it to half the Internet. I sincerely wish QIWI learn how to make a good and quality service. Personally, I will no longer use the QIWI service.