About automation

    The results of numerous studies show that, despite constant improvements in office applications and applications that automate the main and auxiliary business processes, only 4% of corporate knowledge is stored in business applications. And in most cases, such knowledge is lost when employees are dismissed.

    The following facts are interesting: an average company with an income of $ 1 billion uses 48 different financial systems and 2.7 ERP systems, while 55% of projects for deploying customer service systems ( CRM ) do not meet user requirements, 70% of CRM implementations failed. 42% of licenses for CRM-systems were never used, more than 40% of implementations of enterprise resource management systems ( ERP) caused difficulties for users. Here are a few more figures. More than 80% of the information related to the main activity of the company is stored on users' hard drives and, therefore, is not available for use by other company employees. On average, 20% of working time is spent on email, from 50% to 75% of corporate information is transmitted by people - this means that such information is not stored in a convenient form for use and is extracted and converted before it becomes available to employees.

    That was a quote. Source:
    Alexey Fedorov
    Office Business Applications
    Key scenarios and typical approaches to implementation
    © Fedorov A.A., 2007
    © "Russian Edition", 2007

    A book caught my eye, I decided to look through. In general, the worst thing is amusing - over the past two years, not a damn thing has changed for the better.

    Please do not start holivar about MS. It seems to me, with open source and / or frivolous systems, the situation is even worse, because invested less, respectively, and abandoning the system is not so pathetic.

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