Seagate engineer explained the cause of the problems in the 7200.11 series.

Original author: by Gavin Steacy
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A Seagate representative clarified the situation from the perspective of a person who does not work in Public Relations. The problem of the slow operation of a 1.5 TB carrier was most likely caused by the introduction of a chipset with poor SATA implementation. When it became known that the problem was firmware, the customers who contacted technical support for the correct version were sent the corrected firmware versions. This is the standard procedure for Seagate, which does not allow firmware to be widely available for download.



The problem with the 7200.11 series, mentioned in the news last month, really made it work. A Seagate spokeswoman says this is an old issue that is hard to fix. When certain events occur, a log or log is written to the software. If the number of entries exceeds 320 and the media is disconnected from the power, problems with initialization will occur, without reports in the BIOS. Engineers are working on software updates to avoid such errors.

Usually, the user should contact technical support for such an update and “this software must go through 5 different checks in order to make sure that it fits the special conditions before sending it to the user. In five cases, you can get: “Your media requires another (or does not require) software update”. ” In any case, the management presented the public with software in order to suppress the possible liability of media errors. “Suddenly, there was only one check left, and even that was applied only if unsuitable software was sent.”

Thus, some media, in particular 500GB, did not work with the SD1A firmware released earlier this week, and the update was removed from the site. Unlike the original issue with the magazine, this "bricking" does not protect the media from sending a report to the BIOS, therefore it can be overwritten at any time.

Seagate recently released firmware to fix the problem.

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