July 15, 2008 at 08:09Sales consultants now in online stores
Online stores have always been popular, and recently gaining momentum more and more. This is not surprising, because there is usually more choice, much cheaper than the same M-Video or Eldorado hypermarkets, and you don’t have to go anywhere. But there is one minus: sometimes you don’t know which product to choose due to the lack of any knowledge, but there is nobody to help!
Company Marva has solved this problem for many online retailers, has developed a product that turns a dry site in a communication center with a full-fledged online counseling.
Once in the online home theater store Pult.ru, you will immediately be attacked by a pop-up “window” that looks like a banner ad. On the other side of the “window” sits a consultant who offers practical advice in the text chat mode if you have not fully decided on the choice of equipment.
The main difference between the Marva product and the standard ICQ and telephone services offered on corporate websites is interactivity. Not only the client, but also the operator of the company can be the first to enter into communication. To effectively use the system, companies need to have their own consultants. The solution proposed by Marva allows one employee of the company to communicate with two or three visitors to the site immediately. In fact, it resembles the encouraging gesture of the seller in the store, ready to come to the rescue of the buyer: “What are you doing?” All this technical treasure is sold to companies for a modest monthly fee from 900 to 240 thousand rubles. per month. However, the most popular tariffs so far are 4750 rubles. per month of using the program. The first customers were small Internet companies that have to fight hard for every visitor. However,
On a universal scale, Marva is not revolutionary. So, the American LivePerson since 1995 has been developing and implementing systems for active monitoring and site visitors management. But in Russia this is a debut. In order to develop the service, the company spent "300 sleepless nights" and $ 15 thousand. Active sales began only a month ago. According to Pavel Manovich (owner of Marva), he has not yet returned the invested funds. But given that in the first month alone, he earned $ 5,000 on “counseling” and attracted 60 clients, then the return is not far off. “The project will pay off by the end of this year,” Manovich said.
Marva plans to bring the system to perfection. Soon, site visitors will be able to communicate not only with consultants, but also among themselves. At the same time, the company is confident that in the future they will create a product that allows them to consult both through text messages and through audio and video chat.
Unusual startup. Good approach. I think it will be interesting and useful!
Based on an article from the magazine "Secret of the company"
Link to the product: www.marva.ru
Company Marva has solved this problem for many online retailers, has developed a product that turns a dry site in a communication center with a full-fledged online counseling.
Once in the online home theater store Pult.ru, you will immediately be attacked by a pop-up “window” that looks like a banner ad. On the other side of the “window” sits a consultant who offers practical advice in the text chat mode if you have not fully decided on the choice of equipment.
The main difference between the Marva product and the standard ICQ and telephone services offered on corporate websites is interactivity. Not only the client, but also the operator of the company can be the first to enter into communication. To effectively use the system, companies need to have their own consultants. The solution proposed by Marva allows one employee of the company to communicate with two or three visitors to the site immediately. In fact, it resembles the encouraging gesture of the seller in the store, ready to come to the rescue of the buyer: “What are you doing?” All this technical treasure is sold to companies for a modest monthly fee from 900 to 240 thousand rubles. per month. However, the most popular tariffs so far are 4750 rubles. per month of using the program. The first customers were small Internet companies that have to fight hard for every visitor. However,
On a universal scale, Marva is not revolutionary. So, the American LivePerson since 1995 has been developing and implementing systems for active monitoring and site visitors management. But in Russia this is a debut. In order to develop the service, the company spent "300 sleepless nights" and $ 15 thousand. Active sales began only a month ago. According to Pavel Manovich (owner of Marva), he has not yet returned the invested funds. But given that in the first month alone, he earned $ 5,000 on “counseling” and attracted 60 clients, then the return is not far off. “The project will pay off by the end of this year,” Manovich said.
Marva plans to bring the system to perfection. Soon, site visitors will be able to communicate not only with consultants, but also among themselves. At the same time, the company is confident that in the future they will create a product that allows them to consult both through text messages and through audio and video chat.
Unusual startup. Good approach. I think it will be interesting and useful!
Based on an article from the magazine "Secret of the company"
Link to the product: www.marva.ru