Apple sent its people to a user who has lost files in iTunes
The room of James Pinkstone, next to the working computer.
American freelance composer James Pinkstone became famous throughout the Internet when he published the resonant article “ Apple Stole My Music. No, seriously . The article was published on May 4 and caused a heated discussion on the Internet. James was outraged that after 8 months after signing up for the Apple Music service, iTunes suddenly removed 122 gigabytes of files from the hard disk, replacing them with copies in the cloud storage.
A few days later, Apple officially recognized the presence of a bug in the software iTunes. But at the same time, the company's programmers could not reproduce the error, so they do not know how to fix the bug. That's why two Apple employees came home.to James Pinkstone on Saturday 14th May. All day they tried to repeat the script with the deletion of files, but nothing happened.
James says he let Apple representatives go home after they earned his trust by not questioning the fact of a software bug or telling a version that this could be a user error.
In addition, James set the condition: do not delve into the computer, but limit the study strictly to Apple Music, iTunes, and the iTunes collection of files. If they see any allegedly pirated files on the computer, they promise not to study them and not to mention them in the report. Apple employees agreed with this condition.
For the investigation, Tom and Ezra (as the experts call) brought with them a special version of iTunes, which keeps a detailed log of events in the system.
In the first stage, James, under the supervision of Apple representatives, re-registered with Apple Music. During this procedure, Tom and Ezra established a conference call with experienced programmers from the Apple office in California, discussing each step.
After lunch at a local cafe (Apple employees bought a sandwich for James), they performed various actions on iTunes for several hours, but the program did not delete the files. In the end, the staff left the composer's home, but left him homework: buy songs from the iTunes Store, import some of their own songs from Logic and / or Pro Tools, play around with playlists and stream videos from the personal library on Apple TV in the living room .
The next day, Tom returned alone to copy the logs and remove all traces of someone else's presence in the system. James Pinkstone says that after leaving the guests, just in case, he completely deleted the contents of the disk and installed all the programs again from the backup copy, which he prudently did before the Apple employees' visit.
In general, despite all the efforts, the malicious bug still cannot be found.