"Clock Signal Component Issue" or again mass rejection in Cisco devices
A few years ago, JDima wrote about the marriage of one of the suppliers of memory for Cisco network devices, leading to their early demise.
Now there is a problem with the Clock Signal Component component, which may fail prematurely after 18 months of operation and the device will stop loading.
The problem affected:
If you have a guarantee or contract valid on November 16, 2016, you can contact the TAC to proactively replace the device, priority will be given to devices with a greater operating time. Detailed description and FAQ: Clock Signal Component Issue
Full list of affected devices:
To verify the revision, run the show inventory command and find the VID in the output:
[ via ]
Update: Judging by similar symptoms, the source of the problem was an error in the Intel Atom C2000 and not only Cisco customers will have to change the hardware .
Now there is a problem with the Clock Signal Component component, which may fail prematurely after 18 months of operation and the device will stop loading.
The problem affected:
- ASA 5506, 5506W, 5506H, 5508, and 5516
- ISA3000
- ISR4331, ISR4321, ISR4351
- UCS-E120
- IR809 / IR829
- NCS5500 Line Cards
- NCS1K-CNTLR
- N9K-C9504-FM-E / N9K-C9508-FM-E / N9K-X9732C-EX
- Meraki MX 84
- Meraki MS350 Series
If you have a guarantee or contract valid on November 16, 2016, you can contact the TAC to proactively replace the device, priority will be given to devices with a greater operating time. Detailed description and FAQ: Clock Signal Component Issue
Full list of affected devices:
Product id | Affected VID | Fixed vid |
---|---|---|
NCS1K-CNTLR = | V01, V02, V03 | V04 |
NC55-18H18F | V01 | V02 |
NC55-18H18F = | V01 | V02 |
NC55-18H18F-BA | V01 | V02 |
NC55-18H18F-BA = | V01 | V02 |
NC55-24H12F-SE | V01 | V02 |
NC55-24H12F-SE = | V01 | V02 |
NC55-24H12F-SB | V01 | V02 |
NC55-24H12F-SB = | V01 | V02 |
NC55-24X100G-SE | V01 | V02 |
NC55-24X100G-SE = | V01 | V02 |
NC55-24X100G-SB | V01 | V02 |
NC55-24X100G-SB = | V01 | V02 |
NC55-36X100G | V01, V02 | V03 |
NC55-36X100G = | V01, V02 | V03 |
NC55-36X100G-BA | V01, V02 | V03 |
NC55-36X100G-BA = | V01, V02 | V03 |
IR809G-LTE-GA-K9 | V01, V02, or V03 | V04 |
IR809G-LTE-NA-K9 | V01 | V02 |
IR809G-LTE-VZ-K9 | V01, V02, or V03 | V04 |
IR829GW-LTE-GA-CK9 | V01 | V02 |
IR829GW-LTE-GA-EK9 | V01 | V02 |
IR829GW-LTE-GA-SK9 | V01 | V02 |
IR829GW-LTE-GA-ZK9 | V01 | V02 |
IR829GW-LTE-NA-AK9 | V01 | V02 |
IR829GW-LTE-VZ-AK9 | V01 | V02 |
ISR4321-AX / K9 | V02 and below | V03 and above |
ISR4321-B / K9 (=) | V01 and below | V02 and above |
ISR4321 / K9 (=) | V02 and below | V03 and above |
ISR4321BR-V / K9 | V02 and below | V03 and above |
ISR4331 / K9 (=) | V02 and below | V03 and above |
ISR4331B / K9 (=) | V01 and below | V02 and above |
ISR4331BR-V / K9 | V01 and below | V02 and above |
ISR4351-AX / K9 | V02 and below | V03 and above |
ISR4351 / K9 (=) | V02 and below | V03 and above |
UCS-EN120E-108 / K9 (=) | V02 and below | V03 and above |
UCS-EN140N-M2 / K9 (=) | V01 and below | V02 and above |
ASA5506 | V03 and below | V04 and above |
ASA5506H | V03 and below | V04 and above |
ASA5506W | V05 and below | V06 and above |
ASA5508 | V04 and below | V05 and above |
ASA5516 | V04 and below | V05 and above |
ISA-3000-2C2F-K9 | V01, V02, V03 | V04 |
ISA-3000-4C-K9 | V01, V02, V03 | V04 |
N9K-C9504-FM-E | V01 | V02 |
N9K-C9508-FM-E | V01 | V02 |
N9K-X9732C-EX | V01 | V02 |
MX-84 | All models | |
Ms-350 | All models |
To verify the revision, run the show inventory command and find the VID in the output:
Name: "Chassis", DESCR: "ASA 5506-X with SW, 8GE Data, 1GE Mgmt, AC"
PID: ASA5506 , VID: V02 , SN:
[ via ]
Update: Judging by similar symptoms, the source of the problem was an error in the Intel Atom C2000 and not only Cisco customers will have to change the hardware .