Overview of 5 popular online chats

    In this article you will find an overview of well-known services for online consulting, which promise to simplify the work of marketing with feedback. Good morning and enjoy reading!




    The first online consulting services, in the form of chats, were put into operation in 2002-2003. Large portals like e-Bay immediately saw in this technology an opportunity to increase sales, providing more information for customers. Such assistants promise to increase conversion by 30% or more, provided that you have chosen a really good service and will be supported by your operators around the clock.

    In 2016, chats became more convenient and accessible for different platforms (for example, for iOS and Android). In the review, we collected information about 5 popular online chats that are actively used by customers to this day.

    Comparative analysis





    Quick comments


    Pleasant service, with fast tech support. They offer quick installation of the script and the maximum possible payment methods. For small companies provide the opportunity to use the system for free, however, with limited functions.
    A distinctive feature is the presence of a demo version on a site that does not require registration.


    Simple and intuitive service in Russian. It is possible to test the functionality for free for 14 days, or use the version for 790 rubles - 1 month. The program is suitable for users of Windows, Linux and Mac, and not every chat has this.
    There is an advanced option "active invitations", which can be reconfigured. For example, for the chat window to work if the visitor lingers on the page for more than 20 seconds.


    The service can send messages automatically, using pre-prepared scripts or through a real operator (You can hire directly on the Siteheart website when ordering a service).
    A feature of the service is the ability to bind a card number to receive quick payments from customers via chat.


    One of the most advanced and convenient tools for communication between the operator and visitors. Supports any browsers and OS. Zopim has very affordable prices - for a standard package you give only $ 20 a month, and in return get full access to all chat features.
    Those. Support communicates in English through a translator. But this can hardly be called a big problem, as the operators explain everything in the most detail and there are no questions left.


    Simple chat with basic functions: invitation to talk, inter-operator chat, block unwanted users. It collects information about visitors and issues reports, like other services.
    The default window appearance and automatic message settings make the window a little annoying, but this can be fixed by adjusting the functions as you like.

    Summary

    As you can see, the set of functions for services is largely similar, but there are significant differences that can be identified in your account. Choosing the right service is easy, as all services have a test period. Some even have free rates.

    It should be noted that integrated communications are becoming increasingly popular in marketing. For example, combining chats and callback services. The main thing in collecting leads from the site is: a competently prepared service offer and not intrusiveness. Keep this in mind if you intend to use both technologies at the same time.

    By the way, some experts believe that the future of chats is to join communication services, such as, for example, WhatsApp or Viber. In support of this hypothesis, we can cite Zuckerberg’s words about the statistics of visits to the WhatsApp service he acquired: 800 million users a month.

    Do you think this promising area for marketing or users will be confused by the use of social networks to communicate with managers?

    PS advertising

    Entrust the feedback from your site in good hands.
    We guarantee increased conversion from the site and give 7 days of free test after registration.
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    Only registered users can participate in the survey. Please come in.

    I…

    • 11.1% I already use chats in social networks. networks for feedback 2
    • 22.2% Tried and want to use in the future 4
    • 0% Tried, but I will not use 0
    • 66.6% I have not tried and will not use 12
    • 11.1% I will refrain from commenting 2

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