March 23, 2010 at 12:5910 misconceptions about hosting
To finally dot all the “i” and communicate in one, as they say, conceptual field with colleagues, friends, partners, customers, etc. - I wrote this article. What is the difference between your private server, which buzzes on the balcony, from a serious business? What needs to be done to become a real hoster, in addition to buying a pack of "hard"? And so - on the points:
1) Messages about a high load on the server - blackmail for the sake of transferring to a more expensive tariff.
Moreover, many users think that the hoster specifically creates a load in order to force to pay more. In fact, the hoster has something to do without such nonsense. Related to this is the equally common myth that ...
2) Good hosting happens for $ 2 per month
There are no comments. People read contracts, read tariff descriptions. And at the same time, they never cease to be surprised and certainly call support in order to ask: “Why is my site lying for 7 and a half minutes now?” One sometimes wants to answer with a phrase from the film “Motorway 60”:
“What you pay, you have it!”
3) Russian hosters do not pay taxes.
Many do not know, but in Russia there are taxes, and there are expenses not only for their payment, but also for the maintenance of accounting and lawyers who solve all these issues. If the client wants to work with a legal entity, and not with a freelancer, then the price of services will certainly include the cost of the work of the above employees. This distinguishes the "official" hoster from the freelancer server on the balcony.
4) Permits and a license for “hosting activities” are not needed.
In addition to taxes, there is another work for lawyers: to arrange a communications center in the Ministry of Communications. They say that at least 200,000 rubles are needed for only pieces of paper for hosting design.
5) "girls" are sitting in technical support.
To organize really high-quality support, and not just a "system for switching clients between employees", we need qualified specialists. Qualified technical support (especially round-the-clock) is an important part of the client service of the hosting company. In Moscow, and indeed Russia in general, such specialists are very expensive!
6) "Iron" is worth a penny
A decent white hoster will never allow itself to buy hardware of unknown origin, indefinite brands, used, or - even worse - build a server with your own hands. High-quality servers (for example, Dell) or routers (for example, Cisco) cost decent money and amortized over several years. The cost of this equipment cannot be compared with the cost of similar in volume hard drives purchased on the Savelovsky market (which really cost a penny). Oh yes, the cost of renting a square meter in a class A data center is approaching the cost of renting a house in a not so bad area of Moscow.
In the USA, the same equipment will be much cheaper (when by a third, and when by two-thirds!), Not to mention the lease in the data center and the cost of the channel. That is why Russia is unlikely to be able to compete with the West at prices in the near future.
7) Refund to the current account, and not by webmoney - scammers
There are cases of refunds to customers. If the services were paid not with real money, but with virtual ones (WebMoney, Yandex.Money, etc.), the question arises of returning. Many users believe that once the payment was made in webmoney, they should return it in webmoney. In fact, all webmoney with i.Money to the hoster do not come to the wallet of the payment system, but to the payment system and he legally conducts them in accounting. The country has laws that regulate these relations, and the “white” company cannot do otherwise. Therefore, the return of such funds is also made through accounting, legally, to the client’s account.
8) The daily backup is done by the hoster, so that if the client erases something, it can be restored
In fact, the backup is done by the hoster in order to restore the client’s content in the event of a failure. To protect against their own mistakes, the client needs to make a backup to his local machine before important changes. This is the most correct behavior.
9) The hoster has the right to close the site only by decision of the court.
In connection with the latest events (with the closure of torrents.ru), an opinion arose that the actions of the Center were illegal. Like, the termination of delegation from the domain upon request from the authorities, in the absence of a court decision, is illegal. However, it is not. Under Russian law, a provider is required to fulfill an official request from the authorities. Therefore, it is wrong to condemn the RuCenter - in the same way, any domain would be closed regardless of which registrar the domain is in service with.
10) The volume of the Russian market
The total number of customers in the market in absolute terms is relatively small. This does not allow Russian providers to set minimum prices, reducing margins, and winning on turnover. As global providers do, the global market is much larger, and you can dump on it much lower.
1) Messages about a high load on the server - blackmail for the sake of transferring to a more expensive tariff.
Moreover, many users think that the hoster specifically creates a load in order to force to pay more. In fact, the hoster has something to do without such nonsense. Related to this is the equally common myth that ...
2) Good hosting happens for $ 2 per month
There are no comments. People read contracts, read tariff descriptions. And at the same time, they never cease to be surprised and certainly call support in order to ask: “Why is my site lying for 7 and a half minutes now?” One sometimes wants to answer with a phrase from the film “Motorway 60”:
“What you pay, you have it!”
3) Russian hosters do not pay taxes.
Many do not know, but in Russia there are taxes, and there are expenses not only for their payment, but also for the maintenance of accounting and lawyers who solve all these issues. If the client wants to work with a legal entity, and not with a freelancer, then the price of services will certainly include the cost of the work of the above employees. This distinguishes the "official" hoster from the freelancer server on the balcony.
4) Permits and a license for “hosting activities” are not needed.
In addition to taxes, there is another work for lawyers: to arrange a communications center in the Ministry of Communications. They say that at least 200,000 rubles are needed for only pieces of paper for hosting design.
5) "girls" are sitting in technical support.
To organize really high-quality support, and not just a "system for switching clients between employees", we need qualified specialists. Qualified technical support (especially round-the-clock) is an important part of the client service of the hosting company. In Moscow, and indeed Russia in general, such specialists are very expensive!
6) "Iron" is worth a penny
A decent white hoster will never allow itself to buy hardware of unknown origin, indefinite brands, used, or - even worse - build a server with your own hands. High-quality servers (for example, Dell) or routers (for example, Cisco) cost decent money and amortized over several years. The cost of this equipment cannot be compared with the cost of similar in volume hard drives purchased on the Savelovsky market (which really cost a penny). Oh yes, the cost of renting a square meter in a class A data center is approaching the cost of renting a house in a not so bad area of Moscow.
In the USA, the same equipment will be much cheaper (when by a third, and when by two-thirds!), Not to mention the lease in the data center and the cost of the channel. That is why Russia is unlikely to be able to compete with the West at prices in the near future.
7) Refund to the current account, and not by webmoney - scammers
There are cases of refunds to customers. If the services were paid not with real money, but with virtual ones (WebMoney, Yandex.Money, etc.), the question arises of returning. Many users believe that once the payment was made in webmoney, they should return it in webmoney. In fact, all webmoney with i.Money to the hoster do not come to the wallet of the payment system, but to the payment system and he legally conducts them in accounting. The country has laws that regulate these relations, and the “white” company cannot do otherwise. Therefore, the return of such funds is also made through accounting, legally, to the client’s account.
8) The daily backup is done by the hoster, so that if the client erases something, it can be restored
In fact, the backup is done by the hoster in order to restore the client’s content in the event of a failure. To protect against their own mistakes, the client needs to make a backup to his local machine before important changes. This is the most correct behavior.
9) The hoster has the right to close the site only by decision of the court.
In connection with the latest events (with the closure of torrents.ru), an opinion arose that the actions of the Center were illegal. Like, the termination of delegation from the domain upon request from the authorities, in the absence of a court decision, is illegal. However, it is not. Under Russian law, a provider is required to fulfill an official request from the authorities. Therefore, it is wrong to condemn the RuCenter - in the same way, any domain would be closed regardless of which registrar the domain is in service with.
10) The volume of the Russian market
The total number of customers in the market in absolute terms is relatively small. This does not allow Russian providers to set minimum prices, reducing margins, and winning on turnover. As global providers do, the global market is much larger, and you can dump on it much lower.