EBay scammers (one cheating story)

    Disclaimer : the article is not entirely suitable for Habr and it is not entirely clear which hub to place it in, as well as the article is not a complaint, I think the community will find it useful to know how to lose money when selling computer hardware on eBay.

    A week ago, my friend asked me for advice, he sold his old hardware on eBay and was faced with fraud by the buyer.

    A second-hand Intel Core i7-4790K processor was put up for sale, the price was set average on eBay. The lot was displayed as usual, a photograph of the processor with a serial number and an indication that the processor was in use, without any configuration.

    A buyer was quickly found on the processor, from Canada, with an eBay account since 2008 and 100% positive feedback on a large number of purchases.

    After a successful money transfer, my friend went to the post office, sent a processor at his own expense (he decided to make the delivery free). The parcel reached 10 days, the buyer received it and even left a short review - “Great!” and five stars. It would seem that all is well and you can celebrate the successful disposal of the old piece of iron, but no.

    A few days after receiving the parcel, the buyer opens a “Return request” with the following complaint: “Everything is fine, only the processor that was sent to me does not match the description in the lot, I bought Intel Core i7-4790K, but received Intel Core i5-4690K” . To which my acquaintance naturally replies that this cannot be, he personally packed the package and is absolutely sure that he sent what was declared (and he never had any i5).

    At the same time, eBay offered three options to choose from, a full refund, a partial refund and a refund with a refund of the lot at the seller's expense. The partial refund option involved eBay support intervention. A friend suggested a refund of $ 1 to attract the attention of support to the request, with the text that the buyer is trying to trick the seller.

    The buyer refused the return and the case went to eBay technical support. From which my friend received a response that he has 4 days to arrange the return of the lot at his own expense (to pay the buyer the cost of sending to his PayPal account). I think it’s clear that in this case the buyer would simply return the i5-4690K at the seller’s expense. Naturally, technical support was given a detailed answer describing the situation. But, technical support in this case was completely on the side of the buyer. After another template answer about the return of the lot, the acquaintance decided to just stop wasting his nerves and made a return without sending the lot back.

    The buyer received a free upgrade, got his money back and stayed with his old processor.

    After a quick googling and reading eBay cheat forums, it turned out to be a common practice.

    The scheme is simple:

    • A valid account with positive reviews is bought for a long time, or these reviews are collected for a large number of purchases at 1-2 dollars.
    • Used iron is bought from the account, after receiving the parcel a refund is requested. If a return is requested, the seller is sent not what he sold. Accounts are banned after some complaints, but since there are no problems creating / buying new accounts, the scheme lives on.

    Unofficially, the advice from eBay is as follows: to take video packaging of parcels, make an inventory in the mail with confirmation of the contents (is it possible to do this in our mail, for example?) But it is clear that such a number of actions for each package is not at all productive. And it’s not clear whether eBay will accept them as evidence.

    If anyone has encountered this, please write about your experience and how you solved these problems.

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