We are looking for the perfect delivery service for the online store

    The postman Pechkin finally lost.
    Do you use Russian Post to deliver orders from the online store? This is in vain.

    We will see. What kind of delivery service can I hire for comparable money? We have:
    1. Warehouse in Petersburg
    2. 80% of buyers are in Moscow and St. Petersburg.
    3. Average parcel weight –1kg


    We want:
    1. Delivery to all cities of Russia
    2. Cash on delivery (convenient for 98% of buyers)
    3. Delivery time - no more than a week. Peter / Moscow - today.
    4. Developed API for integration with CMS online store
    5. Authorized Managers
    6. The same shipping cost throughout Russia (for example, 250 rubles)
    7. Couriers pick up packages after 19 hours. No stress.
    8. Daily.
    9. We have money from customers in a couple of days.
    10. Undelivered packages in a week - return. Is free. The reason for the return is indicated.


    We chose in the summer of 2011 (even under Dmitry Anatolyevich) for bambolo.ru. Compared between: EMS Post, CITY EXPRESS, SPSR, CDEK, DEXPost and a dozen more companies.
    At that time, they chose SDEK - it is also edostavka.ru because the price was the lowest and there is an API.

    Experience with SDEK:
    Good
    Delivery to 870 settlements of Russia with cash on delivery.
    The average delivery time in Russia is a week.
    The declared delivery time to Moscow and St. Petersburg is tomorrow.
    API for integration with CMS online store. There are programmers.
    Manager assigned to the client.

    poorly
    Tariffs. You do not know how many and when the packages will be returned. You do not know which tariff will be applied to the parcel. Therefore. You will never understand how much you have to pay. Do not worry. They will withhold the new amount from your own money.
    Like everyone else, they could not withstand the peak New Year's load.
    Pick up on weekdays at 14-16 hours.
    On Saturday - they may not come and no one to complain. Sundays and holidays will never come.
    The Labor Code is, of course, good. But customers buy without days off and holidays.
    A shipped package may disappear for six months. Return. It happens to someone else.
    Regular delays in transferring money to a current account.

    A few numbers that competitors will not tell you:
    1. The average check of our online order is about 3000 rubles.
    2. The average cost of delivery is 340 rubles (taking into account the current geography of customers)
    3. Delivery of packages: distribution by time of day
    4. Customer geography
    5. Actual delivery time, depending on the day of the week of the order *

      * Recipients of the package may be the culprit of the late delivery.

    We continue to search for the perfect service ...

    PS
    Top Delivery (declared specialization - delivery for IM)
    We saw an advertisement. Promising opportunities. Contacted them.
    What is the result:
    1. Delivery times to St. Petersburg and Moscow are one day longer, to other regions a week longer.
    2. There are fewer cities for delivery.
    3. No API
    4. Of the benefits - the same price in all cities of the Russian Federation. Damn convenient.


    PPS
    IDUS Company (Delivery on the day of departure. Only for St. Petersburg)
    They themselves found us in the social. network. Met.
    What is the result:
    1. The declared delivery time to St. Petersburg is today!
    2. There are only two cities for delivery. Peter (and the suburbs) and to Moscow by partner forces.
    3. No API
    There is a desire to try.
    Tomorrow's article: “Twice Straight.” Phone for online store »

    It will be interesting to know your experience of cooperation with delivery services. Write.

    udp:
    Raised statistics on the bambolo project for 9 months -% return of sent packages. We have 5%.
    Those. out of 100 parcels sent, an average of 5 will return. The reasons can be from the client’s side (changed his mind, found cheaper), delivery service (late for delivery, rude to the buyer) and, of course, in the IM itself (the cook does not meet the client’s expectations, they didn’t bring them on the promised time on the site). For various industries in the Russian Federation, they write that on average, the return is also about 5%. 10-20% return from MI working with a female, children's audience.

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