July 19, 2011 at 17:16Dell wants to use Hangout for customer service
Dell founder and director Michael Dell proposed the idea of using the Hangout video chat platform as an alternative channel for customer service along with traditional telephone service. “Do you like the opportunity to contact a video chat consultant directly from Dell.com?”, Michael Dell asks readers of his blog on Google+. Of course, among the 150 comments on the record, the absolute majority are in favor.
It seems that Google+ has acquired another influential fan. Michael Dell himself has already used video chat more than a dozen times from the moment he signed up for Google+ in early July.
Supported video chat is a good idea in a commercial sense. Many customers should like the opportunity to look at a technical support employee during a conversation (this may not appeal to an employee). In addition to moral satisfaction, the client can count on the help of friends who will observe the conversation on Google+ and are able to help with advice.
True, at the moment it is technically impossible to integrate Hangout on a third-party site, the social network is still working on invites, and video chat is available only for registered users.
It seems that Google+ has acquired another influential fan. Michael Dell himself has already used video chat more than a dozen times from the moment he signed up for Google+ in early July.
Supported video chat is a good idea in a commercial sense. Many customers should like the opportunity to look at a technical support employee during a conversation (this may not appeal to an employee). In addition to moral satisfaction, the client can count on the help of friends who will observe the conversation on Google+ and are able to help with advice.
True, at the moment it is technically impossible to integrate Hangout on a third-party site, the social network is still working on invites, and video chat is available only for registered users.