October 19, 2010 at 16:38Inability to access Privat24 without a card
A little over a year ago, I transferred almost all the money to deposits and closed the cards. Before that, I managed to connect Privat 24. But since then the password has been lost. I wanted to restore access so that I could monitor the status of deposits. But here I came across an absolutely illogical position of PrivatBank - I can’t get access to accounts without a card.
At first 15 minutes I discussed the problem with the operator. They found out that my phone is in the database. I logged in to Privat24 from him, but he is not confirmed!
To confirm the number I need to go to the ATM. Hm. I used to remember that the login / password was issued at an ATM - Ok, I'll go to the bank.
At the bank, the girl told me that she only knows how to confirm the phone with a card, but she didn’t hear that she would have access in another way.
But I was at the bank. With a passport. WITH INN. Why I could not get access, I still do not understand. I wanted to get the logs on deposits - but there was a queue of 7 people and I did not wait half an hour and went home to try my luck at the online support.
After 20 minutes of conversation, they found out in the online support that I need to open a card - this is the only way I will get access to my accounts:
By the way, in one Russian bank the procedure for gaining access took 5 minutes. And there was enough of my presence, passport and statement.
I don’t need Privatbank cards; I don’t understand why they impose them on me. Why can't I manage my accounts, pay for services without them?
At first 15 minutes I discussed the problem with the operator. They found out that my phone is in the database. I logged in to Privat24 from him, but he is not confirmed!
To confirm the number I need to go to the ATM. Hm. I used to remember that the login / password was issued at an ATM - Ok, I'll go to the bank.
At the bank, the girl told me that she only knows how to confirm the phone with a card, but she didn’t hear that she would have access in another way.
But I was at the bank. With a passport. WITH INN. Why I could not get access, I still do not understand. I wanted to get the logs on deposits - but there was a queue of 7 people and I did not wait half an hour and went home to try my luck at the online support.
After 20 minutes of conversation, they found out in the online support that I need to open a card - this is the only way I will get access to my accounts:
Op:
using an ATM you will
only be authorized later, we have the right to change the password
for security purposes
Me:
deposit cards were told they didn’t suit me. So?
Isn't my presence at the bank with a phone and passport safe? Or for internal security purposes? Protection from dishonest employees?
Op:
deposits are not suitable.
You can open a credit card in the department
within 30 minutes and then log in Me: That is, I need to open a credit card, log in to an ATM, and then close it. And there are no other ways? Op: unfortunately
By the way, in one Russian bank the procedure for gaining access took 5 minutes. And there was enough of my presence, passport and statement.
I don’t need Privatbank cards; I don’t understand why they impose them on me. Why can't I manage my accounts, pay for services without them?
