Song about Hosting.UA - my continuation
Just a few days ago I read the article Big Song of a Little Man or Big Sediment from Hosting.ua Hosting and now I am writing its “continuation”. I publish for those who did not believe that article.
I had a website - 10 visitors per day. I kept it on Hosting.UA, I did not think about renewing the hosting, because I was thinking of transferring the site to another hosting provider. There were times when the site crashed with an error - in those support it was explained by the fact that it uses too many resources, but left it spinning until the end of the billing period. After all, a warning letter should come. He sat calmly waiting for a letter, went about his business. And today was a free morning. I decided to save the database dump and the site.
I open the Opera, enter the address of the site to check its status, and what do you think I see?
Surprised (because there were no letters about the need for payment) I go to the control panel, and on the main page, in addition to the message that I have a payment debt, there are only a few links (technical support and payment).
I am writing technical support in Skype - I am kindly sent to write a message in the ticket control panel. So did.
Below is the correspondence:
While I'm waiting for the result, but now I’m sure that I won’t use the services of the company.
UPD: After much debate and grinding, they nevertheless agreed to return the database dumps to me.
I had a website - 10 visitors per day. I kept it on Hosting.UA, I did not think about renewing the hosting, because I was thinking of transferring the site to another hosting provider. There were times when the site crashed with an error - in those support it was explained by the fact that it uses too many resources, but left it spinning until the end of the billing period. After all, a warning letter should come. He sat calmly waiting for a letter, went about his business. And today was a free morning. I decided to save the database dump and the site.
I open the Opera, enter the address of the site to check its status, and what do you think I see?
Account is blocked.
Account for the domain sevastopol.in is blocked.
Surprised (because there were no letters about the need for payment) I go to the control panel, and on the main page, in addition to the message that I have a payment debt, there are only a few links (technical support and payment).
I am writing technical support in Skype - I am kindly sent to write a message in the ticket control panel. So did.
Below is the correspondence:
Q: Hello.
Can I save a blocked account for all MySQL databases and users?
[11/18/2009 13:30:53]
A: no, of course.
You have a debt of -199.8 UAH
after repayment of the debt you can
[11/18/2009 16:32:06]
Q: Due to financial difficulties, I cannot continue to use your services. Therefore, I want to keep a backup copy of the site and the database. Please keep and forward to me or give access for a limited time.
[11/18/2009 18:15:35]
A: you had 4 days after the formation of a negative balance to pick up data
hosting will be unlocked exclusively after payment
thanks
[11/18/2009 18:17:13]
Q: how could I know about negative balance? I did NOT receive an email alert. I do not need unlock hosting. Give me the DB
While I'm waiting for the result, but now I’m sure that I won’t use the services of the company.
UPD: After much debate and grinding, they nevertheless agreed to return the database dumps to me.