How to go to the service center

Recently, many people have come across skillful excuses for service center employees. Moreover, most often through his own fault. But if you calculate everything in advance, you can achieve your goal pretty quickly. In this article I will try to briefly describe what rules are best followed so as not
to be stupid.

Getting ready or home stage.

Firstly, before you think about going to a service center, ideally you need to read the warranty cards and find out your and their (service) obligations . If you have a guarantee in the form of a small piece of paper that says that in case of a fracture in half the product is not accepted for repair, I advise you to turn to the laws, and specifically to the zoonon “On Protection of Consumer Rights”. Here your warranty capabilities depend on the type of product.

Secondly, you must try to avoid any warranty claims. Since officials and receivers with masters in service centers simply adore being stupid and claim that it was you who ruined your player by filling Dima Bilan's track there. And you cannot prove that this music does not spoil the player. No one :).
The main thing - BEFORE you go to the service center to remove all mortal warranty sins. Carry the keyboard - erase the mayonnaise from the keys, the monitor is also better to wipe . In principle, I think it’s not worth explaining that the employees of the service centers (most of them) refer to any flaws, in most cases they are right and the arguments are legitimate.
Very relevant in our time is the problem with computers of more or less advanced users. The problem of unlicensed OS . Remember, if you bring a computer with the installed system, without a license, you can be removed from the guarantee without any questions . Suppose you bought it at least a day ago. Before the trip, it’s ideal to install the OS on the computer that went with it, completely overwriting the old one and installing all the necessary drivers, reconstructing the malfunction if it is a hardware-software one.
\\ Perhaps at this stage the need to contact the service will disappear by itself \\
Also, if you carry the laptop to the service center, and it is clogged with dust and therefore turns off, you can easily withdraw the warranty and offer cleaning for N rubles.
\\ Most of the laptops in black and white say that installing the laptop on a soft, fleecy surface violates the cooling conditions and non-compliance with this prohibition will result in a warranty issue. Keep in mind that lovers should lie in bed with their beloved friend. laptop arranged like a vacuum cleaner and it’s not difficult for a master to find traces of your crime \\
In the best case, they will simply offer cleaning. Although it all depends on the situation. Most likely, they will act with you because it is more profitable for them to get rid of you faster. That is, if your product has come to the end of the warranty period - they can even clean the dust for free, it happens.

We go to the service center.

The main thing in this stage, I believe, is to be patient. Without it, if you expect to defend your rights in the SC, you can’t go. If you hurry up and do something stupid, they can take advantage of this and you simply lose the guarantee or do not receive proper repair.
\\ Therefore, do not try to yell from the threshold and generally it is advisable not to give the impression of an inadequate person. \\
Before going to the service center, you need to collect all the necessary pieces of paper on the device . It is also advisable to clean the case from dust or other contaminants and generally give the product its presentation (sorry for the pun).
\\ In general, the repairman is also a man. Would you want to poke your hands in the mud? In addition, the scented appearance of your property will cause great doubts that you carefully observed the conditions of the guarantee. \\
For those who are very worried about the future, you can take a pen, what if they give you an
application form, but they don’t give you pens?
We stock up with patience, politeness, make a smile and go.

In the service center.

The fact that it is better not to push forward and not to interfere with others, I think, is not worth talking about. The main thing in the service center is cultural communication with the receivers or other people who come in contact with you.
In order not to get into the glaze, it is necessary to accurately formulate the malfunction. From personal experience, I can say that after some walks between the services of my Glofiish X500 communicator, a
malfunction in the form of clicks instead of sounds during any actions turned into “noise in the sound path”, and later turned out to be a “broken headphone jack”, although talking about headphones there was not and could not be.
\\ Therefore, remember the “great and mighty” so as not to fall for the difference in wording such as: distortion of sound \ image \ loss of sound \ image \ - sounds similar, but the essence is different \\
Equally important is the competent justification of one’s presentation. Clever is not worth it, but to show that you understand what you say can be useful. It is more difficult and sometimes unprofitable to breed competent customers. Again, I can give an example: they handed over the laptop, the webcam on Skype stopped working. The first time they called, they said that the repair was done and returned the laptop with the words that Skype is an unsupported application. After a clear explanation of how webcams work, that if it is determined by Skype via the API - it should work in it - the laptop was repaired in two days.
When you receive the goods at the service center, you should be given a receipt or other similar document confirming that you have transferred the goods indicated in itin the configuration indicated in it and with the indicated malfunctions. In modern stores, all information is clogged up in the database and printed out already in the form of a receipt that you are given in two copies, one of which should be given to you. Again, do not rush to sign and escape from this room. Reread everything carefully despite the queue. Pay special attention to the configuration, recorded complaints and the conditions for receiving / issuing goods. If you notice any inconsistencies, even the smallest ones, ask the service employee to fix them, otherwise your “clicks” may turn into a “broken” connector.
\\ Perhaps you simply were misunderstood, perhaps your “great and mighty” is to blame, but it is possible before you, this is also possible, a young and very clever representative of the human race who, in 3 months of work, imagined himself a great specialist and decided to demolish guarantees of the next "sucker". Therefore, do not hesitate to insist on your wording in the description of the defect. \\
Do not forget to require a copy of all documents in your hands . Basically, all receipts and other documents are issued for signature in two copies, one of which remains to you, but this does not always happen. Well and, of course, check copies.
After you should call back \ send SMS \ letterwithin the time agreed upon with the service or law. In these cases, there are slippery situations and if, for example, they tell you that they sent you an SMS with a notification about the start of the repair, and you left the goods for diagnosis and did not receive anything, you can safely not pay for the repair, because SMS is not a personal notice, though it’s more complicated here, follow the description of the order on the receipt.
When picking up the product, it MUST be checked that there is no malfunction., preferably several times. If you put a list - it means the malfunction is fixed and you have no complaints about the service. If you find any shortcomings or changes for the worse, you must immediately notify the receiver (or another person) about this fact and arrange for further repair of the goods. Naturally, in case of any defects, this should be documented so that you have a copy of the documents.

Note:
\\ As a person who has worked for a lot of time in the service, I can vouch for it - most of the employees in the services are decent people. And as a person who used the services of various services many times, I can conclude that we ourselves are often the source of our troubles. Many, probably, are familiar with the situation: the beloved mobile one month after purchase has turned sour and does not show signs of life. We come to the service and after a while we get the answer: it is not subject to warranty repair - there are traces of water ingress \ or there are mechanical damage in the form of microcracks. But we did not drop it and did not drown, hence the conclusion - they are deceiving, bastards! It is possible that the store and the service have one owner. BUT! I advise you to recall how many times in a month (especially if it was winter), you took your mobile out of a warm pocket and, having talked, removed it, which cooled back into heat. Traces of condensate, though not the first time, but still do their dirty deed. The same thing happens in the heat with a mobile in a sweaty pocket. And how many times having come home in a hurry to the toilet / bath to wash off sweat, etc. - we threw it on a sofa, on an armchair, on a bed. But modern technology is thin in every sense - a lack of progress: the more complicated the technique, the less reliable it is (the ax of reliability since the Stone Age) is the source of microcracks. So if you have trouble and the service kicked you off, try to honestly and soberly figure out if this is true. Well, if you came to the conclusion that there isn’t - only then declare war, not forgetting that all military operations require strong rear areas. Therefore, conduct all further negotiations with the “enemy” in writing, this will save your nerves and leave documents in your hands,

I was with you, and the comments in "\\" were given by my father, a former employee of the SC.
Good luck in the battle for your rights!

PS This is my first more or less serious article, please do not judge very harshly.

PPS Moved to Consumer Protection.