The company offers people money so they don’t work there

Imagine - you got a job in a company for a trial period. You get money while you are studying. And once the training process is completed, your boss offers you to pay the entire salary plus a thousand dollars from above, if only you would not work.

Meanwhile, this is exactly what Zappos.Com is doing - the largest online shoe seller in the world (the company's turnover in five years has increased from $ 70 million to a billion).

While most online retailers try to avoid communicating with customers by restricting it to email or requests through the company's website that are passed through thousands of filters and response auto-generators, Zappos publishes its phone wherever possible, urging customers to simply call in case Problems.

While telephone support for customers at most companies is lame (long wait, indifference, rudeness, lack of professionalism), Zappos customers sing praises.

Of course, the high quality of “support” is explained by the fact that Zappos selects the right people, trains and educates them for a long time, and also adequately pays for their work. But it is the selection element that is critical. If a person agrees to a bribe (by the way, such 10%), then he is clearly not made from the test that the Internet retailer needs.

The rebound bonus, known in the company as The Offer, was initially set at $ 100, then upgraded to 500, until it finally reached one thousand. Company Director Tony Hsieh explains that the rapid expansion of the company makes hiring customer support professionals more and more difficult. Therefore, he is ready to raise rates further in order to calculate freeloaders and hack workers so that they do not fall into the ranks of Zappos employees.

Source - WhatChto.ru ( The average American family steals the world at $ 7200 annually. )