October 23, 2006 at 17:30Echelon spy technologies began to be used in commerce
Software that recognizes a person’s emotions and key phrases in his speech is becoming more popular and is increasingly used in call centers of various companies. This is stated in the report of Forrester Research .
Over the past year, sales of such software around the world have reached a record $ 400 million. Secret technologies that used to be used in listening systems like the American Echelon or the Russian SORM are now used to guess the mood of calling customers and fulfill their whims more quickly.
To assess the mood of the subscriber, the system focuses on the volume of the voice. In addition, there is automatic speech recognition and search for keywords and phrases according to a given pattern, ScienceDaily writes..
Over the past year, sales of such software around the world have reached a record $ 400 million. Secret technologies that used to be used in listening systems like the American Echelon or the Russian SORM are now used to guess the mood of calling customers and fulfill their whims more quickly.
To assess the mood of the subscriber, the system focuses on the volume of the voice. In addition, there is automatic speech recognition and search for keywords and phrases according to a given pattern, ScienceDaily writes..