How to use a messenger to call a taxi, order pizza and chat with the bank

    Every time when I call my provider or bank I hear “Your call is very important to us, please stay on the line”, I mentally swear to find the person who invented this text, handcuff the battery and make me listen to this damn melody for a month nonstop. I am sure that many readers have also spent more than one thousand nerve cells trying to reach the support service and wait for the response of the operator. A year ago, my patience was finally exhausted, and I decided to transfer all communications with companies to online.

    Now my phone has installed one and a half hundred applications and this figure is constantly growing. Most of the programs are connected with the order of certain services: five taxi services, ten air carriers, two dozen restaurants, a delivery service, online banking, online stores, a personal account with my mobile operator and many other necessary things.

    The last year has turned into a battle for free space on the smartphone’s start screens - I travel a lot, often order goods online and I'm frankly tired of looking for the right applications among all this “zoo”. In addition, every time I have to enter my credit card information and regularly unsubscribe from spam mails that taxi services and restaurants throw me at. I set out to combine service orders and online purchase of goods within one platform and began to look for a solution to this problem.

    The solution was found in the form of two instant messengers - Chinese WeChat and Ukrainian Sender. They are fundamentally different from the usual applications. I am an active user of Skype, Viber, Facebook and Google Messenger. "For every fireman" are Hangouts and Telegram. The main function of all the above programs is the transmission of text messages, as well as audio and video calls. WeChat and Sender, on the other hand, invented a completely new mobile platform - the “app in app”. Inside one software shell dozens of other applications from a variety of companies are hiding.

    Both messengers are similar in functionality - but China is far away and WeСhat is not very popular among Russian-Ukrainian users. At least I have not met a single living person who uses it. It’s much more interesting to figure out how this can work in the Ukrainian-Russian realities.

    The feature of Sender is that within the framework of the messenger we can communicate not only with people, but also with companies. We open the "Contacts" section, go to the "Business" tab and get into the personal account of the company whose services we use. And if we want to call a taxi or order pizza, then we don’t need to look for a mobile application, just find a suitable service in business contacts.

    In practice, this works as follows. Using one platform, we can order pizza, call a taxi, top up an account on the phone, ask a friend to drop money on a bank card, invoice him, chat with the support service of his bank, buy goods in an online store and perform many other actions. As soon as your taxi service or pizza seller creates your application, it automatically appears inside the Sender platform.

    One pizza is not limited to. In Sender, I have applications from New Mail and PrivatBank. Without leaving the messenger, I can track the status of the parcel, communicate with the bank support service and use the functions of Privat24. All these applications automatically appeared in my contact list - to add them I did not have to do anything at all.

    Another interesting feature of Sender is billing your contacts. This is useful in cases where I need to send money to a friend and not bother with rewriting his bank card number. Or vice versa - get a money transfer. It often happens that when paying a bill in a cafe people don’t have cash. This problem is easily solved - I can fully pay the bill, and then invoice all my interlocutors in the application. There is a similar feature in Facebook Messenger for Business, but it is still in its infancy.

    We also use Sender for correspondence within the company - for example, for interactive surveys of what we will eat for dinner or for sending out information about new, interesting books. Sometimes the manual arranges tests for us right in the messenger to find out how much we have learned to learn the material we have completed :)

    Sender applications are created using the lightweight FML (Form Markup Language) based on JSON. For those who are not familiar with programming languages, there is a built-in form designer. True, it is still under development and is intermittently :) As for the server side and the description of business processes, the Corezoid cloud operating system solves this problem. Two processes created with its help are described on Habré: assembly of a bot for ordering a taxi in Telegram andoptimization of the online store .

    I don’t know how Sender will look in six months or a year, but I really like the idea of ​​the application and the initial implementation. If one application manages to combine dozens of other applications and simplifies communication with sellers of goods and services, then it will be damn cool. After all, chatting with merchants is much more convenient than calling forever busy phones and hanging on the line for hours waiting for a connection with the operator. They would all go to hell.

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